Last Updated: 11 September 2024
1. Introduction
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website name], use our services, or interact with us in any other way. This policy is compliant with both the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, etc.
- Technical Data: IP address, browser type, operating system, etc.
- Usage Data: Information about how you use our website and services.
3. How We Use Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our services.
- To improve, personalize, and expand our services.
- To understand and analyze how you use our services.
- To develop new products, services, features, and functionality.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
- To process your transactions and manage your orders.
- To find and prevent fraud.
4. Legal Basis for Processing
Under GDPR, we rely on the following legal bases for processing your personal information:
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legal Obligation: The processing is necessary for us to comply with the law.
- Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party.
5. Sharing Your Information
We may share your information with:
- Service Providers: We may share your information with third-party service providers to perform services on our behalf.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Your Data Protection Rights
Under POPIA and GDPR, you have the following rights:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: info@alexate-solutions.com
- Website: Contact Us